SoftRAID uses activation to manage software licenses. No matter if you have a valid SoftRAID license or not – you can ALWAYS access your data by having SoftRAID installed. If you have questions about activation, deactivation or anything else regarding your software license, please visit the License Management FAQ on the OWC Software Store.
Author Archives: Jeff Jorgensen
If your volume does not mount in High Sierra (10.13.x) after updating the driver. Diagnosis: Run SoftRAID. Look in the expanded volume tile for “Disk Identifier”. It should display a number, such as disk5. If this portion of the volume tile shows a “-“, then the SoftRAID driver is not loading. Problem: The SoftRAID driver […]
SoftRAID maintains an error count for each disk. The error count is stored on the disk and allows you to determine which disk in your system is not reading and writing reliably. SoftRAID will display a dialog and send you an email if you have a disk with a non-zero error count. This happens every […]
(Monterey or Ventura only) With MacOS Ventura and Sonoma, SoftRAID does not need “reduced security” to install or use SoftRAID For more information and technical details, please read our blog post regarding Secure Boot and macOS. 1) Boot into Recovery Mode Restart your Mac with T2 chip, press and hold Command (⌘)-R immediately after you […]
If SoftRAID is showing more disk errors than DiskUtility, it doesn’t mean that SoftRAID is broken DiskUtility may not always notify you of errors if you are using a volume on a disk which is not reading or writing correctly. If your volume was created with Apple’s Disk Utility program, either a normal volume or […]
Occasionally, a disk may become unavailable or unresponsive to the point where it apparently ‘ejects’ while in use. In the majority of recent cases, this has been due to an ongoing Mac OS hardware bug. SoftRAID is designed to detect and inform you when any of your disks become unavailable. So, whenever SoftRAID registers that […]
If SoftRAID keeps notifying you of a SMART error on one of your disks, it can become annoying. Even if SoftRAID predicts the disk will fail based on SMART measurements, you still want to keep using it. It’s easy to get SoftRAID to ignore the SMART status of just that one disk, so you don’t […]
There are several ways to contact support. We do recommend you first look at our FAQs and our Forums as many common questions are answered there. If you are unable to find an answer to your issues, you can contact us via our support page.
How do I generate a Tech Support Report for Mac 1. Startup the most recent version of the SoftRAID application. Make sure all your disks are attached. 2. Select Generate Report for Tech Support… from the Utilities menu. 3. Enter your name and email address in the first window. This information allows us to easily […]
To adjust the RAID level on your volume, you need to delete the existing volume, then create the RAID type you need. To do this, start by running SoftRAID. Select your volume tile, then choose “Disable Safeguard” from the volumes menu. Delete the volume from the volumes menu. Use “New…” from the volumes menu and […]