Note: This FAQ applies to macOS High Sierra (10.13.x) only and is provided for legacy reference. Diagnosis Run SoftRAID and look in the expanded volume tile for “Disk Identifier.” It should display a disk number, such as disk5. If this field shows “-” instead of a number, the SoftRAID driver is not loading. Why this […]
Author Archives: Jeff Jorgensen
SoftRAID maintains a persistent error count for each disk. This count is stored directly on the disk itself, which means SoftRAID can alert you to a disk problem days or weeks after the error occurred — even if your Mac has been restarted many times since then. Each time you start up, SoftRAID checks these […]
(Monterey or Ventura only) With MacOS Ventura and Sonoma, SoftRAID does not need “reduced security” to install or use SoftRAID For more information and technical details, please read our blog post regarding Secure Boot and macOS. 1) Boot into Recovery Mode Restart your Mac with T2 chip, press and hold Command (⌘)-R immediately after you […]
If SoftRAID is reporting disk errors that Disk Utility is not, this does not mean SoftRAID is malfunctioning. It means SoftRAID is giving you a more complete and accurate picture of what is actually happening on your disk. Why Disk Utility Misses Errors Disk Utility does not always report errors when a disk is not […]
If all the disks in your enclosure are ejected simultaneously while in use, this is typically caused by a momentary Thunderbolt bus disconnection, not actual drive failures. Why This Happens with Thunderbolt Thunderbolt is a “hot-swap” bus, meaning you can connect and disconnect devices without powering off your computer. However, when a Thunderbolt device loses contact with […]
If SoftRAID is notifying you of a SMART predicted failure on a disk that you want to continue using, you can disable SMART monitoring for that specific disk without affecting SMART monitoring on your other disks. Important warning: We strongly recommend replacing any disk with a SMART predicted failure as soon as possible. Research shows that […]
There are several ways to get help with SoftRAID. We recommend starting with our self-service resources, as many common questions are answered there. Self-Service Resources Knowledge Base & FAQs: Search our comprehensive FAQ database for answers to common questions. SoftRAID Community Forum: Join our active user community where experts answer questions within 24 hours. The forum is […]
How do I generate a Tech Support Report for Mac 1. Launch SoftRAID. Make sure all your disks are attached and you’re running the most recent version of SoftRAID. 2. Select Utilities menu → Generate Report for Tech Support… 3. Enter your information: Enter your name and email address in the first window This information allows us […]
No, you cannot convert between RAID levels without data loss. To change RAID levels, you must delete the existing volume and create a new one, which will erase all data. Before you begin: Back up all data from the volume to another storage device Ensure you have enough space to restore your data after creating the new […]
Have you been warned by the SoftRAID Monitor that there is a problem with your Mac? If so, you may have encountered a problem which affects disks attached via the Thunderbolt bus. Note: USB does not have this issue on MacOS. If you get this error on a USB enclosure, it is almost always a […]