Frequently asked questions
How do I find my serial number?
If you purchased your software here on the OWC software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC.
If your license was included with your OWC enclosure purchase, your serial number will be on a sticker located on the bottom of your unit or depending on storage solution may be located inside the front drive door.
Still, having trouble locating your SoftRAID serial number? Please download the SoftRAID Serial Number Extractor (Mac) utility on the computer where you have SoftRAID installed.
*Note: Your SoftRAID license is your property and OWC may not always be able to retrieve a lost license. Please keep your license information in a secure place.
How to activate software?
SoftRAID and MacDrive can be used for in trial mode without activating. After that time, the software must be activated in order to continue using the software features.
Activating the software requires a valid serial number. If you have not yet purchased the software, please visit our online store to purchase. You can also purchase an upgrade from a prior version of SoftRAID or MacDrive.
OWC Software can be activated from software applications or from the main software menus.
Activating SoftRAID for Mac through the SoftRAID menu
Activating SoftRAID for Windows through SoftRAID menu
You can also activate the software online..
How to deactivate software
In some cases, you may wish to deactivate your SoftRAID or MacDrive installation — to unlicense the software to be used again. This is particularly useful if you wish to migrate your installation to a different computer.
You can deactivate your license through menu options, same as activation above:
Examples: Activating SoftRAID for Mac through the SoftRAID menu
Activating SoftRAID for Windows through SoftRAID menu
You can also deactivate your license online.
Can I add more seats to my license?
Your SoftRAID and MacDrive license enables you to add more seats at anytime. To add more seats to your current serial number please visit the Additional Seats page.
Troubleshooting activation problems
You are having a problem with the Software Activation process.
There are four likely causes:
1) You aren’t connected to the Internet while activating, or
2) You are connected to the Internet through a proxy, which is common on business networks, or
3) You have already installed the software on the allowed number of computers (typically just one), or
4) You have replaced enough hardware in your computer that it appears to the activation system that you are now installing the software on a second computer, even though you are not.
1) Confirm that you have an active Internet connection before attempting to activate the software.
2) Confirm that the activation wizard knows your Internet proxy information, which you can likely get from your system administrator if you are on a business network.
3) You may deactivate in the software here.
5) Purchase additional software for the other computers from software.owcdigital.com.
6) Contact Support, explain what has changed in your computer, and provide your product serial number. Our support team will contact you and work with you to get the software activated.
What is the difference between "license", "serial number", and "seat"?
OWC software uses licenses, or serial numbers, to manage the features and installations of our software products.
The software “License”, or “Serial number”, is the code you received when you purchased the software or enclosure with the software bundled. The License (serial number) is used to activate and deactivate the software on a particular computer, enabling that system to access all or some of the features of the software.
Most license (serial numbers) only allow you to use the software on a single computer, which we call a “seat”. Seats are the number of computers that can be used simultaneously with a given license. For example, a single seat of SoftRAID can be installed on ONE computer. If you have a (3) seat license you could install the software on (3) different computers.
To use all features of the software, it must be activated. Once activated the software can be deactivated and moved to another OS installation or host as needed.
If you need to install on multiple computers, but only have a single seat, we sell discounted additional seats that can be added to your license, making it cost-effective to use OWC software on many computers.
What is an "invalid license" error?
An “invalid license” error means you need to upgrade your license to work with that version of the software.
For example, if you are a SoftRAID 6 user, you will have to obtain a SoftRAID 7 serial number to use this new version. Many users will qualify for a free upgrade to version 7. To determine your upgrade options please enter your serial number above.
Why did my license activation fail?
A license may fail to activate for the following reasons:
What is the "activation code"?
The activation code is a time sensitive, one use code that is generated as a part of offline activation. If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone. Either method requires a computer ID which is also displayed in the window.
What is the Computer ID?
A Computer ID is a unique number, generated by the software, and sent to the activation server as part of offline activation. This number allows the activation server to know which computer you wish to activate.
How many computers can I install on at once?
You can install on one computer at a time per license purchased. This includes systems with multiple volumes. If you need additional licenses, please contact us for discounted additional seats.
Own multiple serial numbers?
If you have purchased multiple licenses of OWC Software and have multiple serail numbers we can consolidate your serial numbers in a single master serial number. This makes record keeping and ongoing management much easier.
If you wish to consolidate multiple serials numbers please contact OWC support.
Where can I download the latest software versions?
You will find the latest installers for OWC software on the Software Download page.