A Computer ID is a unique number, generated by the software, and sent to the activation server as part of offline activation. This number allows the activation server to know which computer you wish to activate.
Author Archives: Jeff Jorgensen
An activation code is a time-sensitive, one-time code generated as part of offline activation. Offline activation is available for computers that are not connected to the internet — for example, air-gapped systems or computers on restricted networks. If your computer has no internet connection, SoftRAID will detect this automatically and display an activation window showing: […]
There are three common reasons why a license activation may fail. Find the error message that matches your situation below. “Invalid License” This means the serial number was not recognized. The most common causes are: A typo in the serial number — check carefully for easily confused characters (see our FAQ: “What is an Invalid […]
An “Invalid License” error means the serial number you have entered is not compatible with the version of SoftRAID you are running. First: Check for typos Before anything else, double-check that you have entered your serial number correctly. Certain characters are easy to confuse when typing: The letter I and the number 1 The letter O and the number 0 (we catch […]
License / Serial Number These terms mean the same thing. The license (serial number) is the code you received when you purchased SoftRAID or MacDrive, or that was included with your OWC enclosure. It is used to activate and deactivate the software on a computer, enabling that system to access the features of your purchased […]
If you are having a problem activating your SoftRAID license, there are four likely causes. Find the one that matches your situation below. Cause 1: No Internet Connection Activation requires an active Internet connection. Solution: Confirm that your Mac is connected to the Internet before attempting to activate, then try again. Cause 2: Internet Proxy (Business […]
Yes. Your SoftRAID and MacDrive license enables you to add more seats at anytime. SoftRAID To add a seat to a SoftRAID license, you will need to login to your account and go to the “Subscriptions” section. Click on the active subscription and you will see “Subscription totals”. Here you can click the “Change subscription” […]
If you purchased your software here on the OWC software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC. […]
Volume Full Alert – SoftRAID Email Notification What is this email? This is an automated alert from SoftRAID’s email notification system, not an error message. SoftRAID sent this to help you avoid performance problems and potential data loss before your volume becomes critically full. Why does it matter? When a volume is more than 90% full: Performance […]
A SoftRAID Mirror (RAID 1) volume is comprised of a Primary disk and one or more Secondary disks. SoftRAID supports up to 15 secondary disks in a Mirror volume, any of which can be offline or disconnected. When the volume tile shows ”Missing Secondary Disk”, it means SoftRAID is aware that a secondary disk should be […]