An “invalid license” error means you need to upgrade your license to work with that version of the software. For example, if you are a SoftRAID 6 user, you will have to obtain a SoftRAID 7 serial number to use this new version. Many users will qualify for a free upgrade to version 7. To […]
Author Archives: Jeff Jorgensen
OWC software uses licenses, or serial numbers, to manage the features and installations of our software products. The software “License”, or “Serial number”, is the code you received when you purchased the software or enclosure with the software bundled. The License (serial number) is used to activate and deactivate the software on a particular computer, […]
Circumstances: You are having a problem with the Software Activation process. Cause: There are four likely causes: 1) You aren’t connected to the Internet while activating, or 2) You are connected to the Internet through a proxy, which is common on business networks, or 3) You have already installed the software on the allowed number […]
Yes. Your SoftRAID and MacDrive license enables you to add more seats at anytime. To add more seats to your current serial number please visit the License management page, enter your serial number, and there is an option to add seats.
If you purchased your software here on the OWC software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC. […]
This is not a SoftRAID error, it is an alert to help users avoid situations where their volumes become too full What does Volume Full Mean? MacOS suggests volumes should have at least 15% “free space” on your volume for optimal performance. When a volume is more than 90% full, performance can slow dramatically. It’s […]
No Secondary Disk To protect your data (redundancy) a Mirror volume most have at least one secondary disk connected at all times. If a volume does not have any secondary disks connected, SoftRAID will notify you that you have a Mirror with no secondary disk. While your data is not immediately at risk, this volume […]
What is SMART? Self-Monitoring, Analysis, and Reporting Technology) is a built-in monitoring and reporting technology included in computer hard disk drives (HDDs) and solid-state drives (SSDs). SMART was introduced in the 1990’s and quickly adopted by all disk manufacturers to detect and report indicators of drive reliability. The intent was to diagnose failure modes in […]
Verify Disk A Verify Disk command is a simple read across the entire disk media. SoftRAID tells the disk to read all sectors and reports on its progress. Verify Failure A Verify Failure is very unusual. It means the disk can no longer be read at the error’s location. In most cases, the disk has […]
When a Disk “Hangs”, this means an I/O was generated to the disk, and it failed to respond. Most of the time when you get a “disk hung” error, it is caused by a connection issue. It may take additional troubleshooting to determine the cause of the problem. HDDs (rotating disks) rarely hang from a […]