A Computer ID is a unique number, generated by the software, and sent to the activation server as part of offline activation. This number allows the activation server to know which computer you wish to activate.
Author Archives: Jeff Jorgensen
The activation code is a time sensitive, one use code that is generated as a part of offline activation. If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone. Either method requires […]
A license may fail to activate for the following reasons: Your license is already in use on another computer. “Deactivate it”, then you can enter it on the current computer. You may activate/deactive as many times as you need. Your internet connect has an issue where SoftRAID could not reach our activation server. If this […]
An “invalid license” error means you need to upgrade your license to work with that version of the software. For example, if you are a SoftRAID 6 user, you will have to obtain a SoftRAID 7 serial number to use this new version. Many users will qualify for a free upgrade to version 7. To […]
OWC software uses licenses, or serial numbers, to manage the features and installations of our software products. The software “License”, or “Serial number”, is the code you received when you purchased the software or enclosure with the software bundled. The License (serial number) is used to activate and deactivate the software on a particular computer, […]
Circumstances: You are having a problem with the Software Activation process. Cause: There are four likely causes: 1) You aren’t connected to the Internet while activating, or 2) You are connected to the Internet through a proxy, which is common on business networks, or 3) You have already installed the software on the allowed number […]
Yes. Your SoftRAID and MacDrive license enables you to add more seats at anytime. SoftRAID To add a seat to a SoftRAID license, you will need to login to your account and go to the “Subscriptions” section. Click on the active subscription and you will see “Subscription totals”. Here you can click the “Change subscription” […]
If you purchased your software here on the OWC software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC. […]
This is not a SoftRAID error, it is an alert to help users avoid situations where their volumes become too full What does Volume Full Mean? MacOS suggests volumes should have at least 15% “free space” on your volume for optimal performance. When a volume is more than 90% full, performance can slow dramatically. It’s […]
How to fix this problem If you expect the secondary to be connected, Launch the SoftRAID Application. Determine whether the secondary disk is physically missing (failed), or if it has been damaged in some way. If the disk is missing, try removing it and reinserting it from the enclosure. also, listen when you insert the […]