While we all rely on the internet and the servers on it, they are not available 100% of the time. In our testing we have seen times when email servers are unreachable, even the ones at iCloud, Google, and Yahoo. We therefore always recommend that you have two outgoing email servers configured for your outgoing […]
Author Archives: Jeff Jorgensen
If you are running Mac OS X 10.11.6 or older contact us at support@softraid.com and we can assist with an older version of SoftRAID. We can convert your SoftRAID 6 license to a SoftRAID 5 license if necessary.
SoftRAID 4 is not officially supported and does not qualify for upgrade discounts. You can still purchase SoftRAID Lite and ask our customer service team for a SoftRAID 4 license, if you are running 10.3, 10.4, or 10.5. SoftRAID 5 supports 10.6, 10.7, 10.8, 10.9, 10.10, and 10.11. For all later versions of MacOS, use […]
SoftRAID and MacDrive can be used for in trial mode without activating. After that time, the software must be activated in order to continue using the software features. Activating the software requires a valid serial number. If you have not yet purchased the software, please visit our online store to purchase. You can also purchase […]
In some cases, you may wish to deactivate your SoftRAID or MacDrive installation — to unlicense the software to be used again. This is particularly useful if you wish to migrate your installation to a different computer. You can deactivate your license through menu options, same as activation above: Examples: Activating SoftRAID for Mac through […]
SoftRAID uses activation to manage software licenses. No matter if you have a valid SoftRAID license or not – you can ALWAYS access your data by having SoftRAID installed. If you have questions about activation, deactivation or anything else regarding your software license, please visit the License Management FAQ on the OWC Software Store.
If your volume does not mount in High Sierra (10.13.x) after updating the driver. Diagnosis: Run SoftRAID. Look in the expanded volume tile for “Disk Identifier”. It should display a number, such as disk5. If this portion of the volume tile shows a “-“, then the SoftRAID driver is not loading. Problem: The SoftRAID driver […]
SoftRAID maintains an error count for each disk. The error count is stored on the disk and allows you to determine which disk in your system is not reading and writing reliably. SoftRAID will display a dialog and send you an email if you have a disk with a non-zero error count. This happens every […]
(Monterey or Ventura only) With MacOS Ventura and Sonoma, SoftRAID does not need “reduced security” to install or use SoftRAID For more information and technical details, please read our blog post regarding Secure Boot and macOS. 1) Boot into Recovery Mode Restart your Mac with T2 chip, press and hold Command (⌘)-R immediately after you […]
If SoftRAID is showing more disk errors than DiskUtility, it doesn’t mean that SoftRAID is broken DiskUtility may not always notify you of errors if you are using a volume on a disk which is not reading or writing correctly. If your volume was created with Apple’s Disk Utility program, either a normal volume or […]