Author Archives: Jeff Jorgensen

Re-enter your software serial number

If you need to re-enter your OWC software serial number it is an easy process. Please follow the steps below. SoftRAID – Mac 1) Go to the SoftRAID menu in the top left corner and select “Change Serial Number”. 2) Enter your new serial number and click Ok. SoftRAID – Windows 1) In the Help […]

The Information We Collect

We collect several types of information from and about our customers and users of our Site, including information: by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“Personal Information”); that is about you but individually does not identify you; and/or about your internet connection, the equipment you […]

Installing Dock Ejector on an Apple silicon Mac

This page includes instructions on how to install OWC Dock Ejector on Apple silicon Macs. You can watch the video or follow the instructions below to complete the installation. If you have not downloaded Dock Ejector you can download here. 1. Shut down your Mac completely before beginning. 2. After shutting down the system, wait […]

Own multiple serial numbers?

If you have purchased multiple licenses of OWC Software and have multiple serail numbers we can consolidate your serial numbers in a single master serial number. This makes record keeping and ongoing management much easier. If you wish to consolidate multiple serials numbers please contact OWC support.

What is the Computer ID?

A Computer ID is a unique number, generated by the software, and sent to the activation server as part of offline activation. This number allows the activation server to know which computer you wish to activate.

What is the “activation code”?

The activation code is a time sensitive, one use code that is generated as a part of offline activation. If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone. Either method requires […]

Why did my license activation fail?

A license may fail to activate for the following reasons: Your license is already in use on another computer. “Deactivate it”, then you can enter it on the current computer. You may activate/deactive as many times as you need. Your internet connect has an issue where SoftRAID could not reach our activation server. If this […]

Do Not Share My Personal Information