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SoftRAID RAID 1+0 (RAID 10) FAQ
What is RAID 1+0? RAID 1+0 (also called RAID 10) is a combination of striping (RAID 0) and mirroring (RAID...
How do I get technical support with SoftRAID?
There are several ways to get help with SoftRAID. We recommend starting with our self-service resources, as many common questions...
Why should I certify a new disk—don’t they get tested at the factory?
Most modern disks only receive limited testing during the manufacturing process. They are tested to confirm they can start and...
What if I don’t purchase a license? Will my disks still function?
Your data is safe — you will not lose access to your files. If you choose not to purchase a...
Volume does not mount in High Sierra (10.13.x) after updating the driver
Note: This FAQ applies to macOS High Sierra (10.13.x) only and is provided for legacy reference. Diagnosis Run SoftRAID and...
How to get SoftRAID to ignore SMART status of predicted-to-fail disk.
If SoftRAID is notifying you of a SMART predicted failure on a disk that you want to continue using, you...
How to hot swap a drive in a ThunderBay or Mercury Elite Pro Quad enclosure?
Hot-swap capability means you can replace a drive in your enclosure while it remains powered on and connected to your...
How many disks can I have in my RAID 4 or RAID 5 volume?
With SoftRAID, a RAID volume can have up to 16 disks. For increased reliability, we recommend that you have up...