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SoftRAID
Why should I certify a new disk—don’t they get tested at the factory?
Most modern disks only receive limited testing during the manufacturing process. They are tested to confirm they can start and...
How do I get technical support with SoftRAID?
There are several ways to get help with SoftRAID. We recommend starting with our self-service resources, as many common questions...
Volume does not mount in High Sierra (10.13.x) after updating the driver
Note: This FAQ applies to macOS High Sierra (10.13.x) only and is provided for legacy reference. Diagnosis Run SoftRAID and...
How to get SoftRAID to ignore SMART status of predicted-to-fail disk.
If SoftRAID is notifying you of a SMART predicted failure on a disk that you want to continue using, you...
What if I don’t purchase a license? Will my disks still function?
Your data is safe — you will not lose access to your files. If you choose not to purchase a...
What happens when I validate a mirror volume?
SoftRAID validates a mirror volume by reading every sector from each disk in the volume and comparing them to ensure...
How many disks can I have in my RAID 4 or RAID 5 volume?
With SoftRAID, a RAID volume can have up to 16 disks. For increased reliability, we recommend that you have up...
Disk Hung Errors
What is a “disk hung” error? When a disk “hangs,” it means SoftRAID sent an I/O request to the disk...