Store policies
Hours of Operation
If you would like information on OWC products or pricing, our sales team is available Monday-Friday, 8am to 8pm (CST) at 800-275-4576 (US & Canada), +1-815-338-8685 (International). You can also contact us online. Information on orders placed through the OWC Online Software Store are available 24 hours a day, 7 days a week. To view the status or your order, please login to your account →.
Software Support
Support for purchased software is available Weekdays 8am to 8pm (CST. To review support documentation, or to contact our support team →, please review our support information.
Store Sales
Sales through the OWC Online Software Store are to end-user customers only. Products sold through the store may not be purchased for resale. If you are interested in becoming a OWC reseller, please contact our sales team →.
Electronic Software Downloads
OWC Software products are available for immediate download and installation. After you have completed the purchase process, you will receive an email containing a link to download your purchased product, as well as the serial number that you will need for installation. Please save and backup this file if you need to install again in the future.
Shipping Options
OWC software is delivered via download.
Order Processing
OWC products are available for immediate download and installation. You will receive email confirmation and instructions shortly after the order is completed.
Software Licenses
MacDrive is licensed on a per computer basis. One license of MacDrive is valid for one computer. We do offer discounted pricing on multiple licenses. In order to receive the multiple license discount all licenses must be purchased at the same time.
Volume License
Volume licenses (over 25 licenses) are available to individuals or businesses to install OWC software on multiple computers at a discounted price. For more information on quantities over (25) licenses please contact our sales team →.
Academic/Not-For-Profit
Faculty and students, as well as Not-For-Profit organizations, can purchase OWC software at a discounted price. In order to receive special Academic/Not-For-Profit pricing, you will need to provide proof of your academic status. Please contact our sales team to receive purchase instructions. Please be prepared to provide one of the following items upon request.
- Dated Student ID Card
- Dated Faculty ID Card
- Current class schedule
- Letter from school on school letterhead
- Recent faculty/staff payment stub (please black out salary information)
- Proof of affiliation with the U.S. Military
You can also provide a copy of your organization’s 501(c)3 Determination Letter or other documentation confirming your organization’s non-profit status.
Sales Tax & Tax-Exempt Orders
If the order is shipped to a destination in the State of California, Illinois, Indiana, Iowa, Nevada, New Jersey, New York, Pennsylvania, South Dakota, or Texas, the law requires that applicable sales tax be added to the order total for all products purchased.
If you are purchasing on behalf of a tax-exempt organization located in Iowa, please contact OWC Customer Service →. Please be prepared to provide proof of tax-exempt status (e.g.IRS tax-exempt letter).
Payment Methods
OWC accepts all major credit and debit cards including Visa, MasterCard, American Express and Discover. Payments may also be made through PayPal. If you wish to place an order with a purchase order, please contact our sales team →.
Refunds
We work hard to ensure the software you purchased from OWC performs as advertised and exceeds your expectations. If you are not satisfied with your purchase, you can return the software for a full refund (less tax and shipping charges) within 30 calendar days of the receipt of the product. We require an Electronic Letter of Destruction (eLOD) or deactivation of the software as well as a dated receipt as a proof of purchase for all returns. We typically process refunds within two (2) business days.
Please contact our support team for an eLOD. →
Retail Store Purchase
To return software that was purchased at a retail store, please contact our sales team → to request a Return Material Authorization (RMA) code.
