I seem to have encountered a bug with Innergize. What should I do?

Please contact us for support. We will work to correct the problem in a future Innergize software release.

In the Innergize app, go to the Help menu.

Select the “Create log file” option. This will generate a log file that OWC Engineers can use to identify the source of the issue.

Open a Support Ticket describing the issue that you encountered.

Once you submit the Support Ticket you will receive a confirmation email from the OWC Support Team. OWC Support will request the Innergize log file you created in step 2.