How do I get technical support with SoftRAID?

There are several ways to get help with SoftRAID. We recommend starting with our self-service resources, as many common questions are answered there.

Self-Service Resources

Knowledge Base & FAQs: Search our comprehensive FAQ database for answers to common questions.

SoftRAID Community Forum: Join our active user community where experts answer questions within 24 hours. The forum is rich with helpful information from experienced SoftRAID users and support staff

Getting Started Videos: Watch instructional videos covering SoftRAID basics and common tasks:

Hardware Support & Manuals For OWC enclosure setup, drive formatting, and installation guides:

• Drive formatting and data migration tips: https://www.owc.com/support/drive-formatting-data-migration-tips
• Installation videos: https://eshop.macsales.com/installvideos

Contact Support Directly

SoftRAID Premium subscribers receive priority support through multiple channels:

• Email/ticketing system support
• Telephone support
• Priority forum support

To contact Premium support:

Click here to submit a support ticket 

Before submitting: Generate a SoftRAID Tech Support Report (Utilities menu → Generate Report for Tech Support) to attach to your ticket for faster assistance

SoftRAID Standard users and expired Premium subscriptions:

Support is available through the SoftRAID Community Forum. Forum responses are provided within 24 hours by SoftRAID experts